The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Copyright
  • All content appearing on this Web site is the property of:

    911 CARES
    230 Twin Dolphin Drive
    Suite C
    Redwood City, CA 94065

    Copyright © 2016-2017 911 CARES. All rights reserved.



  • Privacy Policy
  • Privacy Policy

    We are committed to protecting your privacy at PSTC and all of our related companies. We will not collect any personal information from you that you do not volunteer, and we are the sole owner of all information collected on this site. We do not sell, share, or rent this information to others in any way that we have not mentioned in this statement.



  • Shipping & Delivery
  • Shipping/Delivery Information

    You can choose UPS or US Postal for shipping within the 48 contiguous states. Alaska, Hawaii and International shipments are all handled by US Postal.



  • Return Policy
  • Return Policy

    Please remember that this is a project to help raise funds for dispatchers in need or to enhance the appreciation of the profession. We use the highest quality vendors and products. That being said, errors do occur. Maybe we sent you the wrong color, size or item. If that is the case, please call us first and we will work out the issue. If the item is broken on arrival or breaks immediately, it is probably a UPS or Postal problem but please call us at 650-591-7911 x 105. You have 5 business days from the date of arrival to do this for a replacement product. We'll do what we can to resolve the problem. If the item or garment is defective, please mail it back to us and we will do everything we can to resolve the problem. We MUST have the defective item so we can work to improve quality. To give you an idea, in all of 2006, we have had less than 30 returns in over two thousand orders! Our quality is high. If you ordered the wrong size or item, we do allow exchanges within 10 days of the date UPS or US Postal delivered your order if the ordered item is in new condition and comes absolutely smoke and odor free. Shipping items back to 911 CARES is at your expense. We reserve the right to charge for the return shipping or a 20% re-stocking fee on returns.  

    Return and Exchange Procedure:

    Please pack the items securely in a box or bubble envelope. Send them to us by US Postal, FedEx or UPS. You MUST include: Your name, ORDER NUMBER, phone number, what the return or exchange issue is, the name of who you talked to at our offices (if applicable) and what you would like us to do. We also need the address that you want the new items sent to. If it was a defective item or our mistake, we will pay the return shipping back to you. If it was a wrong size or mistake on your part, we reserve the right to charge or bill you for the actual shipping cost back to you. We do not do refunds and we usually only exchange for the same or like item. Call us in advance if you need assistance or guidance. Call 650-595-5202 x 105. Our offices are open from 0730-1600 California time.

    Send items to:

    PSTC – 911 CARES – Returns
    230 Twin Dolphin Drive #C
    Redwood City, CA 94065

    Fed ex and UPS require a phone number: 650-595-5202.

    We do not accept COD packages or allow return shipments via our UPS account.



  • Miscellaneous
  • Cookies

    We prefer white chocolate macadamia cookies but oatmeal raisin and good old fashion chocolate chip rate high on our list. As for computer cookies, we DO NOT collect any data on you via cookies except that you visited the site. We do not share or sell that data, we just use it to see how many visits we get on our sites.

    Security

    We use reasonable precautions to keep the personal information you disclose both in your browsing and your purchases. Our site is protected by Authorize.net, the most trusted security available.

    Questions

    If you wish to change any information you have given us, or have any questions on our Privacy Policy, you can contact us at ask@pstc911.com or call 650-595-5202.

    Product Description

    Each DVD has a full description listed in our shopping and product area. Please feel free to contact us for additional product information. ask@pstc911.com

    Secure Site

    Since 1996, Authorize.Net has been a leading provider of payment gateway services, managing the submission of billions of transactions to the processing networks on behalf of merchant customers. Authorize.Net is a solution of CyberSource Corporation, a wholly owned subsidiary of Visa (NYSE: V). Authorize.Net enables merchants to authorize, settle and manage credit card and electronic check transactions via Web sites, retail stores, mail order/telephone order (MOTO) call centers and mobile devices. Reputation You Can Trust – More merchants trust Authorize.Net than any other payment gateway to manage their payment transactions securely and safely.