Gordon Graham - Disc 1

If you have never seen Gordon Graham speak, you are missing a huge opportunity.  Mr. Graham is one of our nation's most respect speakers on a wide variety of public safety issues.  Gordon's specialty is RISK MANAGEMENT.  We are the only company that has been allowed to video tape Mr. Graham's 9-1-1 and communications specific lecture.

Whether you have seen Gordon lecture or not, you need to have this lecture series in your library.  It is a great initial training or tune-up on a wide variety of topics.  Though the DVD is perfect for trainers, leads, managers and supervisors; we have heard from dozens of agencies that allow 15 minutes a day to their staff with great results.  If you can get the line-level staff member to think about the many topics that Gordon lectures on, you are on your way to success.

You will also receive a code that allows you to get the printed hand-out for the lecture!

For more information on Gordon Graham, 911onDVD or if you have questions, please call 650-591-7911 x102 or email kevin@pstc911.com.

Topics in this volume include:

Management theory
Never say "just a dispatcher"
Complex, high-risk events for emergency communications centers
Protecting yourself, your team and your agency
Continuous improvement
Core critical tasks and employee performance
Quality supervision
Spotting issues before they become problems
The transition between buddy and boss

Gordon Graham - Disc 1
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