911onDVD Volume 10 - Disc 1

NOW AVAILABLE & READY TO SHIP!! Receive the best possible in-service training via DVD. MANY different subject matters experts are on this great DVD with almost 4 hours of various segments. You will also receive a code to go online for the powerpoint hand-outs, quizzes and a tracking sheet to keep track of the in-service training your team will receive. This is a great opportunity to use our quality DVD's for daily in-service, role call training, coaching or remediation. It's also a great way to get diversified training for new and existing employees. Use the DVD to help achieve continuing education hours and credits! For more information on this great DVD, contact PSTC at 
650-591-7911 x102 or e-mail kevin@pstc911.com

Included in Volume 10:

 

  1. Introduction- Leslie Whitham (01:01)
  2. In the News- Leslie Whitham (07:00)
  3. Customer Service Challenge- Andrew Trygg (06:09)
  4. Non-Emergency Calls- John Korman (09:17)
  5. Tape Review- Andrew Trygg & Leslie Whitham (15:19)
  6. Fire Call Questioning-  Karlea Brown & Kevin Willett (16:58)
  7. Leadership From The Line Level- Leslie Whitham & Jay Somerville (20:30)
  8. Let’s Eat-  Leslie Whitham (20:36)
  9. Non-English Speaking Callers-  Brianne Nelson (08:13)
  10. Rethinking Routine Calls-  Doug Showalter (20:36)
  11. Customer Service For Senior Callers- Andrew Trygg & Brianne Nelson (08:13)
  12. Communicating With Your Employees-  Andrew Trygg & Leslie Whitham (13:32)
  13. Emergency Preparedness-  Doug Showalter (17:32)
  14. Customer Service Challenge- Leslie Whitham (13:35)
  15. Training- Gordon Graham (22:56)


911onDVD Volume 10 - Disc 1
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  • Item #: DVD-VOLUME10
  • Manufacturer: PSTC
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